Posted: April 13, 2023
• 4 Min Read
Data and privacy regulations such as the General Data Protection Regulation (GDPR) and Service Organization Control Type 2 (SOC 2) place stringent requirements on businesses. Therefore, many businesses require assistance in understanding how to adhere to these rules and regulations.
GDPR and SOC 2 compliance for Communication Platform as a Service (CPaaS) companies is a must for ensuring data protection, privacy, and security, building customer trust, facilitating international operations, and helping meet regulatory requirements.
The security solutions provided by Gsoft allowed a leading CPaaS company to improve its overall security program, become GDPR compliant, and use security as a competitive advantage.
The client is a leading CPaaS company that provides businesses with the tools they need to build and deploy communications applications. Given the presence of European clients, the company recognized the importance of ensuring compliance with the General Data Protection Regulation (GDPR).
Initially, Gsoft worked with the CPaaS provider to strengthen the latter's security infrastructure. According to the Gsoft team, the company's lack of well-defined standards and practices led to employees being given unfocused assignments. The Gsoft security program framework, policies, risk management program, security architecture program, and privacy program were all created to solve this issue.
Gsoft surveyed the organization to learn more about its structure, operations, and the data it held, processed, and maintained. The security team at Gsoft used this data to determine which industry standards and government mandates (such as GDPR and PCI) the company needed to adopt. We collaborated with the business to get an optimal level of conformity with these standards.
Gsoft's security team compiled all the data they needed and wrote a paper outlining the program's needs, which served as the program's backbone. They then segmented the privacy program based on the requirements of the various privacy regulations. Legal, compliance, and security were all brought into harmony through the integration of GDPR compliance into the privacy program.
Gsoft collaborated with legal and compliance authorities to define the security team's obligations in light of GDPR regulations.
The CPaaS company's early involvement with Gsoft resulted in a more robust security program, GDPR compliance, and SOC2 readiness.
The company is now able to exploit security as a differentiating factor in the market. With Gsoft's managed services, the company was able to outsource certain tasks that its in-house team lacked the knowledge to complete, saving time and money.
Eventually, Gsoft and the CPaaS provider settled into a managed services agreement. The results of the engagement were so well received that the organization has decided to retain Gsoft's services for the management and maintenance of its security program.
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